FAQs

What types of products does Quantal Store offer?

Quantal Store provides a diverse range of innovative and entertaining products. Our offerings include items such as the Wooden Prank Fake Spider, ideal for Halloween, and the Brushless Electric Spray Gun, designed for DIY enthusiasts. We focus on high-quality, fun, and practical items that enhance everyday experiences.

How can I contact Quantal Store for inquiries?

You can reach us via email at Quantalstoreus@gmail.com or by phone at 770-215-9752. Our physical address is FANTASY FINDS LLC, 900 Campbell Gate Road Southeast, Lawrenceville GA 30045, United States.

What is your return policy?

We have a 30-day return policy. You have 30 days after receiving your item to request a return. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. A receipt or proof of purchase is also required.

How do I initiate a return?

To start a return, please contact us at Quantalstoreus@gmail.com. If your return is accepted, we will provide you with a return shipping label and instructions on how to send your package. Items sent back without first requesting a return will not be accepted.

Are there any items that cannot be returned?

Certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions about specific items.

What should I do if my item is defective or damaged?

Inspect your order upon reception. If you find that the item is defective, damaged, or incorrect, please contact us immediately so we can evaluate the issue and resolve it appropriately.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Can I exchange an item?

The fastest way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item.

What if I am located in the European Union?

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, provided the item is in the same condition as received, unworn or unused, with tags, and in its original packaging.